Privacy Policy
Last updated: April 12, 2026
Go Green Haul ("we," "us," or "our") is a junk removal and light demolition service operated by Hestia Group Holdings Inc. This Privacy Policy describes how we collect, use, and protect your personal information when you use our services, visit our website (gogreenhaul.com), or communicate with us by phone, text message, or email.
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Information We Collect
When you request a quote, book a service, or communicate with us, we may collect:
- Contact information: your name, phone number, email address, and service address
- Photos and images: photos you send us of items to be hauled, which we use to prepare your quote
- Service details: description of items, access instructions, scheduling preferences
- Payment information: credit card or payment details processed securely through Stripe (we do not store your full card number)
- Communications: text messages, emails, voicemails, and call records related to your service
- Device and usage data: IP address, browser type, and pages visited on our website
How We Use Your Information
We use the information we collect to:
- Provide quotes and schedule junk removal or demolition services
- Send booking confirmations, appointment reminders, and service updates via SMS and email
- Process payments and send receipts
- Send post-service follow-ups, including review requests and referral offers
- Improve our routing, scheduling, and service quality
- Respond to your inquiries and provide customer support
- Comply with legal obligations
Text Messaging (SMS/MMS)
When you text our business number or submit your phone number through our website, you consent to receive text messages from Go Green Haul related to your service request. These messages may include:
- Responses to your quote requests
- Booking confirmations and appointment reminders
- Crew arrival notifications
- Payment receipts and invoices
- Post-service follow-ups and review requests
- Occasional service offers (with your consent)
Message frequency varies. Message and data rates may apply. You can opt out of text messages at any time by replying STOP to any message. Reply HELP for assistance. Opting out of text messages will not affect your ability to use our services — you can always call us instead.
We do not share your phone number or text message content with third parties for their marketing purposes. Text messages are sent through Twilio, our messaging service provider, solely for the purpose of delivering our communications to you.
How We Protect Your Information
We implement reasonable security measures to protect your personal information, including encrypted data transmission (SSL/TLS), secure payment processing through Stripe, and restricted access to personal data. However, no method of electronic transmission or storage is 100% secure.
Third-Party Service Providers
We use the following third-party services to operate our business. These providers only receive information necessary to perform their specific function:
- Stripe: payment processing
- Twilio: phone calls and text messaging
- Google: website analytics, maps, advertising, email, and calendar
- Cloudflare: website hosting and security
We do not sell or provide your information to data brokers, advertisers, or any third party for their own marketing use.
Cookies and Tracking
Our website may use cookies and similar technologies for analytics and advertising purposes. You can control cookie settings through your browser preferences.
Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records (including photos and communications) are typically retained for up to 3 years after your last service.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal retention requirements)
- Opt out of marketing communications at any time
To exercise any of these rights, contact us at go@gogreenhaul.com or text us at (310) 496-3834.
California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information. To submit a request, contact us at go@gogreenhaul.com.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, contact us:
Go Green Haul (a DBA of Hestia Group Holdings Inc.)
Email: go@gogreenhaul.com
Address: 12400 Wilshire Blvd., #1080, Los Angeles, CA 90025
Phone: (310) 496-3834
Website: gogreenhaul.com